Terms & conditions

These General Terms and Conditions ("Terms") govern the rights and obligations of you, as buyers, and us as the seller or trader, within contractual relationships concluded through distance communication, specifically through the e-shop on the website www.marcomoralli.com


All information about the processing of your personal data is contained in the personal data processing policy, which you can find here

Basic provisions and definitions of terms

Trader and e-shop operator:

Makr, s.r.o.
Za cintorínom 1342
020 01 Púchov
Slovak Republic
operation of the online shop:  www.marcomoralli.com

email : info@makr.sk alebo  info@marcomoralli.sk

phone contact :  +421 908 729 695

Company ID:       36 316 938 

Tax ID:     2020110389
Tax ID: 2020110389
registered in the Commercial Register of the District Court in Trenčín, Section: Sro, Entry: 12493/R

Supervisory authority: Slovak Trade Inspection (SOI) Trenčín, Hurbanova 59, 911 01 Trenčín

1.2. The Buyer is a natural person or legal entity who has entered into a business relationship with Makr, s.r.o. by concluding a purchase contract, the subject of which is the purchase of goods on the internet pages of the trader's e-commerce.

1.3. The Purchase Contract is concluded upon the Buyer sending an electronic order and the Trader accepting the order. The Trader shall confirm this acceptance to the Buyer by an informative email sent to the email contact provided. The concluded contract may only be amended or cancelled by agreement of both parties or on the basis of statutory grounds. The rights and obligations of the parties to the Purchase Contract and the legal relationships related thereto are governed by these Terms and Conditions and the relevant provisions of Act No. 40/1964 Coll., the Civil Code, as amended, applicable in the Slovak Republic.

1.4. An Electronic Order means an electronic form sent containing information about the Buyer, a list of the ordered goods from the e-commerce offer and the price of these goods, processed by the shop's system, or an email sent to the Trader's address.

1.5. By placing an order, the Buyer confirms that they have familiarised themselves with these Terms and Conditions, an integral part of which is also the Complaints Procedure.

2. Order

2.1. A condition for the validity of an electronic order is the truthful and complete completion of all data and particulars required by the registration form, including telephone contact.

2.2. All electronic orders received are considered a proposal for a contract and are considered binding.

2.3. The Purchase Contract on the basis of which the sale of goods by the Trader to the Buyer is carried out arises on the basis of a binding confirmation of the order in the system. An order confirmed by the Trader by email (or part thereof) is considered binding on both parties, provided that there is no breach of the conditions agreed at the time of confirmation, and at the same time the relationship between the Buyer and Makr, s.r.o. arises.

2.4. The essential conditions are considered to be, in particular, the contents of the order (exact specification of the goods and their quantity), the price of the goods and transport, the method of delivery, and the method of payment for the goods.

3. Price Conditions

3.1. The prices of the products are stated in EUR including VAT and are always currently valid. The Buyer shall receive the goods at the price valid at the time of placing the order. The valid prices of the products are stated next to the individual items and apply exclusively to purchases in the online shop. For customers from the Czech Republic, the final price of the products will be converted into CZK, always according to the current exchange rate of the Czech koruna on the day the order is created.

3.2. The price of the goods does not include delivery or any other services.

3.3. An invoice (tax document), which also serves as a delivery note, will be enclosed with each shipment containing the ordered goods. It will contain a list of the ordered goods and transport costs.

3.4. The Seller reserves the right to change the prices of the products.

4. Payment Conditions

4.1. Cash on delivery upon delivery of the goods (cash is collected by the carrier).

4.2. Payment in advance by bank transfer to the account number for customers in the Slovak Republic:

IBAN : SK84 7500 0000 0040 2217 0076

SWIFT : CEKOSKBX

Banka :  Československá obchodná banka, a.s.

4.3. Platba vopred bankovým prevodom na číslo účtu pre zákazníkov ČR: 

IBAN : CZ25 0300 0000 0002 2451 3219

Bank : Československá obchodní banka, a. s.

A bank transfer usually takes 1–3 working days. If you choose payment by bank transfer, after completing the order we will send an order confirmation to your email address, which also contains the details required for payment. The goods will be dispatched at the earliest possible date after the payment has been credited to our account (the delivery time may be affected by the length of time taken by your bank to process the payment).

4.4. ON-LINE card payment – allows payments to be accepted using the GP webpay system. The gateway allows payments to be accepted by VISA, VISA Electron, MasterCard and Maestro bank cards.

4.5. In cash upon personal collection directly at the registered office of Makr, s. r. o.

5. Delivery Conditions

5.1. Orders are processed every working day.

5.2. Ordered goods are dispatched within 5 working days.

5.3. The price of the goods does not include delivery costs or other services; these are invoiced separately.

5.4. Makr, s.r.o. does not charge packing fees.

5.5. Postage in the Slovak Republic – €5.00; for orders over €45, postage is FREE.

5.6. The Trader delivers the goods throughout the Slovak Republic and the Czech Republic through a courier service company.

5.7. Delivery of goods to the territory of the Member States of the European Union, or other countries, is carried out on the basis of prior consent and mutual written agreement between the Buyer and the Trader regarding the price of postage and packing and, where applicable, other delivery conditions.

6. Withdrawal from the Contract

6.1. The Buyer has the right, in accordance with Act No. 108/2000 Coll. on Consumer Protection in Mail Order Sales, to withdraw from the Purchase Contract within 14 working days from receipt of the goods. In the event of exercising this right, the Buyer is obliged to comply with the conditions and procedure set out in this section of the Terms and Conditions.

6.2. As, in the event of withdrawal, the contract is cancelled from the beginning, the Trader shall return or replace with the Buyer and the Buyer with the Trader all mutually received performances.

6.3. If the customer decides to withdraw from the contract within 14 working days, they are obliged to comply with the following conditions:

*contact the Trader by sending an email to the Trader's address: info@marcomoralli.sk requesting withdrawal from the contract, stating the order number, first name and surname, date of purchase and their account number or address for the return of the money. Form for download here Formulár na stiahnutie tu

* if the Buyer has already received and taken delivery of the goods, they shall send them back to our address stated in the contact section under the following conditions:

- the goods must be in the original undamaged packaging (with the protective film undamaged)

- the goods must not have been used (use also includes washing, cutting off labels or other interventions in the product itself)

- the goods must be undamaged

- the goods must be complete (a product consisting of several parts, including the enclosed leaflet and the like)

- send together with proof of purchase – a copy of the invoice.

6.4. If all of the above conditions for returning the goods are met, we will send the money for the goods by transfer to your account no later than 14 working days after physically receiving the goods. The refund does not apply to postage if you are returning only part of the shipment, and as the Buyer you also bear the costs associated with returning the shipment.

6.5. The goods must be sent within 14 days by registered and insured post, as we are not liable for any loss on the way to us.

6.6. Cash-on-delivery shipments will not be accepted.

6.7. In the event of failure to comply with any of the above conditions, withdrawal from the contract will not be accepted and the goods will be returned at the sender's expense.

6.8. Newly ordered goods will be sent cash on delivery as a new order.

7. Guarantee - Warranty Conditions

7.1. The warranty conditions for the goods are governed by the Seller's Complaints Procedure and the applicable legal regulations of the Slovak Republic. Pursuant to the Civil Code and Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, a 24-month warranty is provided for each item of goods, which begins to run on the day the goods are received from the courier. The purchase document – invoice – serves as the warranty certificate.

9. Alternative Dispute Resolution

9.1. The Buyer (hereinafter referred to as the "consumer") has the right to contact the Trader with a request for redress (by email at info@marcomoralli.sk) if they are not satisfied with the manner in which the Seller handled their complaint or if they believe that the Trader has violated their rights. If the Seller responds negatively to this request or does not respond to it within 30 days of its submission, the consumer has the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as the ADR entity) pursuant to Act No. 391/2015 Coll. ADR entities are bodies and authorised legal entities pursuant to Section 3 of Act No. 391/2015 Coll. The consumer may submit the proposal in the manner specified pursuant to Section 12 of Act No. 391/2015 Coll. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk.

9.2. The consumer may also submit a complaint through the online alternative dispute resolution platform, which is available online at https://ec.europa.eu/consumers/odr/index_en.htm

9.3. Alternative dispute resolution may only be used by a consumer – a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business activity, employment or profession. Alternative dispute resolution concerns only a dispute between the consumer and the Seller arising from a consumer contract or related to a consumer contract. Alternative dispute resolution concerns only contracts concluded at a distance. Alternative dispute resolution does not concern disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating alternative dispute resolution of a maximum amount of EUR 5 including VAT.

10. Final Provisions

10.1. These General Terms and Conditions apply only to sales in the e-shop, are valid from 1 January 2026 and cancel the previous versions of the Terms and Conditions. The Trader reserves the right to change these General Terms and Conditions without prior notice.